If you are not interested in using that product, you can just ignore the orange button with the label Try Malwarebytes Premium. That orange button is just a way to advertise the anti-malware product from the same company. But this is another product which is different from Windows Firewall Control. The anti-malware product has a free and a premium version which costs money and which is subscription based. Malwarebytes is also used as the name of the anti-malware software from the same company. The company that owns now Windows Firewall Control is called Malwarebytes. They are all included, for everyone, for free. Windows Firewall Control as a product is freeware and does not have any Premium features. 'Why do I have to pay, when I paid fro WFC a few years ago to become a registered user?' 'Which are the missing features from WFC if I don't get the Premium version ?'

'Is WFC limited and I have to buy Premium?' Please attach the file in your next reply.In the past two days I received a lot of emails related to the new orange button from the top right, with questions like: Upon completion, a file named mbst-grab-results.zip will be found on your Desktop. You will be presented with a page stating, ' Get Started!'Ĭlick the Advanced tab on the left columnĪ progress bar will appear and the program will proceed with getting logs from your computer Place a checkmark next to Accept License Agreement and click Next You may be prompted by User Account Control (UAC) to allow changes to be made to your computer. Once the file is downloaded, open your Downloads folder/location of the downloaded fileĭouble-click mb-support-X.X.X.XXXX.exe to run the program

NOTE: The tools and the information obtained is safe and not harmful to your privacy or your computer, please allow the programs to run if blocked by your system. If you haven’t already done so, please run the Malwarebytes Support Tool and then attach the logs in your next reply:

Malwarebytes windows firewall